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Ordering

What products does Gray and Green Store offer?

Gray and Green Store specializes in a wide range of Indian wear, including sarees, suits, kurtas, women dresses, kids wear, and accessories. Our collection is curated to showcase the rich diversity of Indian traditional clothing.

Where is my order processed from?

Orders are processed from our warehouse in Jodhpur, India. You have the option to order it online and have it shipped to you.

Orders will be delivered to the shipping address you submit at checkout.

How can I place an order?

Ordering from Gray and Green Store is easy! Simply browse our website, choose your desired products, select the size and quantity, and add them to your cart. Follow the checkout process to provide shipping details and complete your purchase securely.

Is it safe to shop on Gray and Green Store website?

Absolutely! We prioritize the security of your personal information. Our website is equipped with SSL encryption to ensure that your data is protected during the entire shopping process. Rest assured that your privacy is our top priority.

Want information on the fabric, material or any specific product details?

Please refer to the description/specifications on the product page when you add the product in your booking cart.

What payment methods are accepted?

We accept various payment methods, including credit/debit cards, net banking, and mobile wallets. All transactions on our website are secured with the latest encryption technology for a safe and seamless shopping experience.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order in real-time. Additionally, you can log in to your Gray and Green Store account to check the status of your order.

How are orders placed on website delivered to me?

All online orders are shipped using our designated courier partners, such as Delhivery, Xpressbees, BlueDart, UPS, and others.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

What is Gray and Green Store's return policy?

We want you to be completely satisfied with your purchase. Please refer to our detailed return policy on the website for more information.

Can you cancel my order?

Sale Products - Please note that sale items are not eligible for cancellations, returns, refunds or exchanges

Non Sale Products - Order's can be cancelled (whole/partially) only before they are dispatched. Once the order is dispatched, it cannot be cancelled and our regular return/exchange policies will be applicable.

How can I contact customer support?

Our customer support team is ready to assist you. You can reach out to us through the "Contact Us" page on our website or send an email to info@grayandgreens.com. We aim to respond to your inquiries promptly.

Can I modify the shipping address of my order after it has been placed?

Sale Products - Once the order is placed, the shipping address cannot be modified.

Non sale products - Yes, your shipping address can be modified before the order is invoiced/dispatched. Once invoiced/dispatched, no changes can be made to the address.

Can I modify the products (size/fit/colour) in my order after it has been placed?

No, unfortunately, we are unable to modify the products (size/fit/colour) once an order is placed.

When will the sale end?

Unfortunately, we don't have an end date set in stone. It's a direct function of the inventory or the occasion.

Feel free to contact us if you have any other questions or need further assistance. Happy shopping with Gray and Green Store!

Shipping

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For information about International shipping click here

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Returns and Exchanges

How do I return an item?

We want you to be completely satisfied with your purchase. Not the perfect fit? Just let us know—we’re happy to help!

What is your return policy?

We're happy to accept returns of unused items in their original condition (unwashed, undamaged, with tags attached) within 15 days of delivery for store credit only.

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. 

The credit note is valid for a year from the date of issue and can be redeemed online or at our stores. 

Please note that sale items are not eligible for returns or exchanges

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